Service programs & long-term agreements

The portfolio is tiered and tailored. It ranges from individual Operation & Maintenance (O&M) services to all-inclusive long-term programs (LTP), and the contract scope is aligned to your own requirements rather than a fixed package. For power grids specifically, a long-term service program bundles parts, remote support, digital monitoring and predictive maintenance into a single multi-year transmission service contract — designed so you can budget and forecast maintenance costs years ahead, with maintenance experts assisting on parts and outage planning.

In scope are the assets an OEM knows best: substations, transformers, switchgear and transmission solutions including HVDC and FACTS — with options for condition monitoring, cyber security and performance KPIs. The intended outcomes are higher availability and reliability, predictable multi-year budgets and risk-sharing models, faster fault diagnostics, and extended asset lifetime that defers capital replacement. Scope is not a lock-in: availability, mobilization and pricing commitments are defined up front and can be adapted over the lifecycle.

Example: a transmission system operator with an aging fleet of substations, transformers and switchgear moves from ad-hoc interventions to a long-term service program. It starts with an asset assessment of condition and failure modes; a custom program is then designed around agreed service levels, digital monitoring and availability KPIs. Implementation deploys condition monitoring and sets the maintenance cadence and reporting, giving the operator predictable multi-year maintenance budgets, faster fault diagnostics on data-center-critical substations, and a clear modernization pathway that extends transformer and switchgear lifetime instead of forcing early replacement.

1. Asset assessment — the service team evaluates the current condition, failure modes and risk profile of your grid assets.
2. Custom program design — service levels, digital monitoring options and KPIs are aligned to your risk tolerance and budget.
3. Choose the tier — from individual O&M services through to an all-inclusive long-term program, adapting the contract scope to your requirements.
4. Implementation — monitoring is deployed, the contractual framework is finalized, and the maintenance cadence and reporting are established.
5. Run the program — planned, condition-based maintenance replaces rigid time-based routines, with parts and outage planning handled by maintenance experts.
6. Review and adapt — availability, mobilization and pricing commitments are revisited over the lifecycle, with modernization pathways where they extend asset life.

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